Includes:
- 1 licence for 1 capture position
- 1 year annual maintenance
- Star Up Assistance: Vivatia will provide Start Up Assistence to customers who purchase Captika Software. We will provide the support as documented in this Statement of Work. The support shall be provided remotely by a Vivatia representative. We will provide up to 1.0 hours of remote telephone assistance.
- Items included in Start Up Assistance:
- A Vivatia Technical Professional will be available during GTM-3 business hours, excluding US holidays) to provide assistance. The Vivatia professional will work with the customer to ensure that the customer is able to effectively install the Captika Software. In order to provide the most efficient support, the customer may be asked to provide Vivatia remote access to the PC or Server.
- Vivatia can assist with the Product Software registration.
- Overview of the functions (does not include detailed instructions as those details are available in the Wiki.)
- Assistance with creating one (1) job setup.
- Items NOT included in Start Up Assistance:
- Training on the specific features and functionality of the software products. A separate training offering is available from Vivatia.
- The actual installation of the software.
- Connections to external databases.(such as ODBC.)
- Connection to a customer MS SharePoint database or any other software connection.
- The setup of the customer’s SharePoint database.
- Network fault analysis.
- Additional Hours
- If additional hours of professional service support are desired, the customer may purchase additional hours of time by purchasing one, or more of ONE HOUR OF PROFESSIONAL SERVICES LABOR. Note that any additional time must be approved and scheduled by Vivatia Service. Additional purchases of professional services may be purchased in 1 hour increments only.
- Goals of This Professional Service
- Assist the customer with the installation of Captika Software and to assist the customer with maximizing their effective use of the software.
- Service Prerequisites and Customer Responsibilities
- All key personnel provided by the customer, should be knowledgeable in document imaging technology and have access to the internet. Customer has to be at the computer that will have the software installed. Customer must have scanner installed on the PC and has tested the scanner with the Scanner Validation Tool or equivalent. Also, the customer must have installed the latest, or current, driver. Must have the ability to have a conversation with Vivatia Technical Support while being at, or near, the PC. If possible, customer should attempt to download software prior to contacting Vivatia. Customer should have a number of documents to scan for test purposes. The customer must be an administrator on the PC.