Incluye:
-
Incluye:
- 1 licence for 5 users
- 1 year annual maintenance
- Star Up Assistance: Vivatia will provide Start Up Assistence to customers who purchase Thuban Software. We will provide the support as documented in this Statement of Work. The support shall be provided remotely by a Vivatia representative. We will provide up to 2.0 hours of remote telephone assistance.
- Items included in Start Up Assistance:
- A Vivatia Technical Professional will be available during GTM-3 business hours, excluding US holidays) to provide assistance. The Vivatia professional will work with the customer to ensure that the customer is able to effectively install the Captika Software. In order to provide the most efficient support, the customer may be asked to provide Vivatia remote access to the PC or Server.
- Vivatia can assist with the Product Software registration.
- Overview of the functions (does not include detailed instructions as those details are available in the Wiki.)
- Assistance with creating one (1) document class.
- Items NOT included in Start Up Assistance:
- Training on the specific features and functionality of the software products. A separate training offering is available from Vivatia.
- The actual installation of the software.
- Connections to external databases (such as ODBC) or webservices.
- Network fault analysis.
- Additional Hours
- If additional hours of professional service support are desired, the customer may purchase additional hours of time. Note that any additional time must be approved and scheduled by Vivatia Service. Additional purchases of professional services may be purchased in 2 hours increments only.
- Goals of This Professional Service
- Assist the customer with the installation of Thuban Software and to assist the customer with maximizing their effective use of the software.
- Service Prerequisites and Customer Responsibilities
- All key personnel provided by the customer, should be knowledgeable in document imaging technology and have access to the internet. Customer has to be at the computer that will have the software installed. Must have the ability to have a conversation with Vivatia Technical Support while being at, or near, the PC. If possible, customer should attempt to download software prior to contacting Vivatia. The customer must be an administrator on the PC.